Terms of Service

1. About the Service

PrepCall provides AI-powered interview coaching through voice-based practice sessions and personalised coaching reports. The service is designed to help you prepare for job interviews by practising with an AI coach and receiving feedback on your delivery, confidence, and content.

PrepCall is an independent coaching tool. We operate independently of every employer and hiring company. The AI coach works from the job description you supply and asks its own questions. Practice sessions and coaching reports are for your personal development only and do not constitute professional career advice.

2. Accounts

To use PrepCall, you must create an account via our authentication provider (Clerk). You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old to create an account. By creating an account, you confirm that you meet this age requirement.

3. Free Trial

New users receive one free practice session. No credit card is required. The free session provides the complete PrepCall experience including a full coaching report.

4. Subscriptions and Payments

After your free session, you can either subscribe at £11.99 per month, which includes 5 practice sessions, or buy single practice sessions at £3.99 each without taking out a subscription. Prices are listed in pounds sterling. Where your local currency is supported, the equivalent amount is displayed and charged at checkout.

Payments are processed by Stripe on its hosted checkout pages, and your payment card details are held by Stripe. Subscriptions renew automatically each month unless cancelled. You can cancel at any time through the Stripe Customer Portal, accessible from your dashboard. Cancellation takes effect at the end of the current billing period.

All prices are exclusive of any applicable taxes, which may be added at checkout depending on your location.

We reserve the right to change our pricing with reasonable notice. Price changes will not affect your current billing period.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), you have a 14-day cooling-off period from the date of your first subscription payment during which you may cancel for a full refund. However, by starting a practice session during this period, you consent to the immediate supply of digital content and acknowledge that you will lose the right to cancel to the extent that the service has been provided. If you have not used any sessions, you are entitled to a full refund within the 14-day period. To request a cancellation or refund, contact hello@prepcall.me.

5. Acceptable Use

You agree not to:

6. Voice Data and AI Processing

During practice sessions, your voice is processed in real time by Hume AI to analyse how you sounded: headline delivery scores such as pace, energy and steadiness, plus the detailed moment-by-moment expression measurements that support them. These measurements are used to generate your coaching report.

Hume AI is configured with data retention switched off. What we keep from a session is the transcript and the vocal measurements, which are retained for 12 months from your most recent practice session. For full details, see our Privacy Notice and Voice Data Policy.

Coaching reports are generated by AI (Claude by Anthropic) and represent automated coaching suggestions. They are not professional assessments. You should use your own judgement when acting on any recommendations.

7. Intellectual Property

PrepCall and its original content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

Content you upload (CVs, job descriptions) remains your property. You grant us a limited licence to process this content for the purpose of providing the service.

Coaching reports generated during your sessions are provided for your personal use. You may save, print, and share your own reports.

8. Disclaimers

PrepCall is provided "as is" and "as available". We do not guarantee that the service will be uninterrupted, error-free, or that it will meet your specific requirements.

We make no guarantees regarding interview outcomes, job offers, or career advancement. PrepCall is a practice tool; results depend on many factors beyond our control.

AI-generated coaching feedback is automated and may occasionally be inaccurate or incomplete. It should not be relied upon as professional career, legal, or psychological advice.

9. Limitation of Liability

To the maximum extent permitted by law, PrepCall shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or opportunities, arising from your use of the service.

Our total liability for any claim arising from these Terms or your use of the service shall not exceed the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms or engage in abusive behaviour.

Upon termination, your right to use the service ceases immediately. We will retain your data in accordance with our Privacy Notice retention periods.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or a prominent notice on the platform at least 30 days before they take effect. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection provisions in your country of residence.

13. Contact

For questions about these Terms:

PrepCall
4 Brodia Road, London N16 0ES
Email: hello@prepcall.me